Refund & Shipping Policy

1. Order Cancellations & Modifications

Once an order is successfully placed on mediahouse.online, we immediately initiate the packaging and shipping process. Therefore, we do not accept requests for cancellations, modifications, or changes to the ordered items or delivery addresses. We advise you to review your cart contents and shipping details carefully before completing your transaction.

2. Shipping & Delivery Timeline

We ship books across India using trusted courier services.

• Processing Time: Orders are processed and dispatched within 1-2 business days.
• Delivery Time: Standard delivery takes 3 to 7 business days depending on the location.
• Delays: Media House is not liable for shipping delays caused by couriers, natural disasters, weather events, or circumstances beyond our control.

3. Returns & Exchange Policy

We only accept returns or exchanges for publications that are received in a **damaged**, **defective**, or **incorrect** condition.

If you receive a damaged or incorrect book, you must notify us within 7 days of delivery. Please email us at books.mediahouse@gmail.com with your order number, invoice details, and clear photographs of the book's condition. If approved, we will ship a replacement book at no additional cost, or issue a refund.

4. Refund Processing

Refunds are processed back to the original credit/debit card, bank account, or digital wallet used during checkout. Once initiated, refunds typically take 5 to 7 business days to reflect in your account, depending on your bank's policies.

Post-Payment Out-of-Stock: In the rare event that a book you ordered is discovered to be out-of-stock after your payment is processed, we will cancel that item, notify you by email, and automatically issue a full refund for the unavailable book.

5. Re-Delivery Charges

The User is solely responsible for providing complete and accurate shipping details (including recipient name, door/street address, landmarks, city, state, pincode, and phone number). If a package is returned to Media House due to a delivery failure caused by wrong address details, missing recipient, or phone unavailability, the User must bear the actual courier charges incurred for any subsequent re-delivery attempt.