Communicate to win 2

Contemporary era is am era of communication1: And yet communication gap is found every walks of life. "Communication in Human Relationship" is a handy book to bridge the gap. Good communication creates new relations where there is better understanding, new ideas, stronger long-term relationships, positive thinking, a humane approach to handling differences and a trust for simplicity. A relationship is not an event, it is a process. Good relations are built up through appreciation, graciousness, giving and receiving, making the others feel important creating opportunities for communications, maintaining a healthy interaction between people, material things and the interaction and applying commensurate effort. W^^B: Francis Lobo graduated in Mechanical engineering from the University of Poona. He jj has over 45 years of industry & business W^Wm experience as a planning engineer; company ftl executive, in-company counsellor, company r! director, consultant, trainer & C.E.O. and --- has rendered consultancy & training services to a large number of companies in the private & public sectors . He owns a consulting company, Francis Lobo & Associates. He is Life Fellow of Indian Institution of Industrial Engineering. He has authored the following books: Getting Things Done - Strategies for Success, Strategies & Techniques for Successful Selling - The Sales Mission, Gaining Advantage through Manufacturing, Sales & Distribution Management. CONTENTS FOREWORD INTRODUCTION CHAPTER 1 THE KEY ELEMENTS OF COMMUNICATION 1. the time we live in shape our thoughts 2. .communication reflects our culture 3. our attitudes power our communication 4. identifying one's attitudes 5. the impact of image on communication 6. the need to step in 7. communication and relationships 8. the key elements of communication 9. summary 10. action recommendations CHAPTER 2 SENDERS, INTERMEDIARIES, RECEIVERS & AUDIENCES 1. the players in the communication act 2. relationship building is a process 3. the mistakes we make 4. the areas of agreement 5. response to situations 6. is change progress? 7. summary 8. action recommendations CHAPTER 3 ENSURING RELEVANCE & ACCEPTABILITY 1. the shaping of desires 2. checklist for relevence 3. techniques for obtaining acceptance 4. how decisions are made 5. general principles for influencing a constitutency 6. media publicity 7. the law and you 67 8. the idea life cycle 9. summary 10. action recommendations CHAPTER 4 CREATING A NEW SITUATION 1. understanding 2. communication a creative force 3. relationships and connections 4. success through the word 5. handling differences 6. the end product 7. summary 8. action recommendations CHAPTER 5 COMMUNICATION SCENARIOS 1. professionalism in communication 2. a communication scenario —a case study 3. communication scenarios to change the world 4. summary 5. action recommendations CHAPTER 6 PERSONAL LIFE 1. personalv/s private' 2. integrity 3. who am i 4. the roles we play 5. responsibilities 6. results \ 34 7. summary 8. action recommendations CHAPTER 7 THE ORGANIZED & THE UN-ORGANIZED WORLD 1. organize 2. be formal 3. relationships 4. interdependency 5. negotiations 6. conflict 7. summary 159 8. action recommendations CHAPTER 8 THE SOCIAL & POLITICAL ENVIRONMENT 1. the state of the world 2. resistance to change 3. the role of the media 4. the manipulation of religion 5. summary 6. action recommendations BIBLIOGRAPHY INDEX